You can place an order directly through our website by selecting your items, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.

We accept cash on delivery only.

Orders can only be canceled within 24 hours of placement, as long as they have not been shipped. Once shipped, orders cannot be canceled but may be eligible for exchange under our policy.

3–5 business days after dispatch.

Once your order is shipped, you’ll receive an email or message with all information regarding your order.

Please contact us within 7 days of receiving your order at customerservice@shoporostore.com

. We accept returns or exchanges only in cases of damage or defects. All items must be returned in their original condition.

No, we do not accept returns for change-of-mind. Returns/exchanges are only accepted for damaged or defective items within 7 days of delivery.

Once your order is shipped, you’ll receive an email or message with all information regarding your order.

For any questions, issues, or concerns, you can reach us at:

📧 customerservice@shoporostore.com

We aim to respond to all inquiries within 24–48 hours on business days.